Shipping Policy

At Flexkyn, we’re committed to getting your activewear to you as quickly and reliably as possible. This Shipping Policy outlines our processing times, shipping methods, delivery timeframes, costs, and what to expect once your order is on its way.

Please read this policy carefully before placing your order. By purchasing from us, you agree to the terms below.

Order Processing

All orders are processed within [ONE–THREE] business days (excluding weekends, public holidays, and major collection launch days). During peak periods — such as new arrivals, sales, or holiday seasons — processing may take a little longer. We’ll keep you updated if there are any significant delays.

You will receive an order confirmation email immediately after your purchase. Please check your spam or junk folder if you don’t see it. If you haven’t received a confirmation within an hour, contact us at info@flexkyn.com.

Shipping Destinations

Flexkyn currently delivers to all Australian states and territories.

International shipping is not available at this time, but we’re working on bringing Flexkyn to more countries. Sign up for our newsletter or follow us on social media to be the first to know when international delivery launches.

[International delivery information will be added here when available.]

Shipping Methods & Delivery Timeframes

Delivery times are calculated from the date your order is dispatched, not from the date of purchase. Standard delivery within metropolitan areas typically takes [X–Y] business days. Regional and remote locations may take longer.

We use trusted carriers and every shipment is sent with tracking. Once your package is handed over to the carrier, delivery is subject to their service schedules. Carrier delays (weather, operational disruptions, peak periods) can occasionally occur outside our control; we appreciate your patience and will assist in tracking down delayed parcels.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order. You’ll see the exact rate before you finalise payment. We offer competitive flat‑rate and express options where available.

Free standard shipping is available on all Australian orders over $[AMOUNT]. This will be automatically applied at checkout when your cart reaches the qualifying total.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to monitor your parcel’s journey.

If you didn’t receive the email, please check your spam or junk folder. You can also contact us at info@flexkyn.com with your order number, and we’ll resend the tracking information.

Change of Address

If you need to change your delivery address after placing your order, please email us immediately at info@flexkyn.com. We’ll do our best to accommodate the change, but we cannot guarantee an update once the order has been packed or dispatched.

Flexkyn is not responsible for orders delivered to an incorrect address provided at checkout. Please double‑check your shipping details before completing your purchase.

Missing or Delayed Orders

If your order hasn’t arrived within the estimated delivery timeframe, please:

• Check the tracking link in your shipping confirmation email.
• Look for any delivery attempt cards left by the carrier.
• Ask at your local post office or parcel collection point.

If it’s still missing, contact us at info@flexkyn.com with your order number. We’ll investigate and work with the carrier to resolve the issue.

Authority to Leave & Signature on Delivery

Unless a signature on delivery is requested at checkout, carriers may leave your parcel in a safe place at the delivery address. Flexkyn is not liable for parcels that are lost or stolen after being delivered in accordance with the carrier’s authority‑to‑leave policy. If you have specific delivery instructions, please add them to your order notes at checkout, or contact us immediately after placing your order.