Returns & Refund Policy

We want you to be completely satisfied with your Flexkyn purchase. If something isn’t right, our Returns & Refund Policy explains how to return items, what’s eligible, and how refunds are processed. This policy works alongside your statutory rights under the Australian Consumer Law.

Eligibility for Returns

To be eligible for a return or refund, items must meet the following conditions:

• Unworn, unwashed and unused
• All original tags and hygiene protection still attached
• Free from marks, stains, makeup, deodorant, perfume or damage
• Returned within [14] days of delivery (for change‑of‑mind returns)

Items that show signs of wear, do not meet the above criteria, or are returned without prior approval may not be accepted and could be returned to you at your cost.

How to Return an Item

Before sending anything back, please contact us at info@flexkyn.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We’ll provide you with return approval and the correct shipping address. Returns sent without prior approval may experience processing delays.

We recommend using a trackable shipping service — Flexkyn is not responsible for items lost or damaged in transit back to us. Return shipping costs are your responsibility unless the item is faulty, damaged, or incorrect.

Change‑of‑Mind Returns

Changed your mind? We accept change‑of‑mind returns provided the item meets our eligibility criteria and is returned within [14] days of delivery.

For change‑of‑mind returns, the original shipping cost is non‑refundable, and the return shipping cost is the responsibility of the customer. Once we receive and inspect the item, we will process a refund to your original payment method.

Refunds

Once your return is received and inspected, we’ll email you to confirm approval or rejection. Approved refunds will be processed to your original payment method within [5–10] business days from the date of approval.

Please allow additional time for your bank or card provider to display the refund in your account. Original shipping charges are non‑refundable unless the return is due to a fault or an error on our part.

Exchanges

We can process exchanges for a different size or colour of the same style, subject to availability. If you would prefer a completely different product, we recommend placing a new order and returning the original item for a refund.

To request an exchange, email us with your order details and the size/colour you need. We’ll confirm stock availability and guide you through the next steps.

Non‑Returnable Items

The following items cannot be returned or refunded unless faulty:

• Items marked as final sale or clearance
• Underwear or intimate apparel (for hygiene reasons)
• Gift cards and promotional vouchers