Frequently Asked Questions
Where is Flexkyn designed?
Flexkyn is proudly designed in Australia. Our collections are created around movement, comfort, confident silhouettes and the way women dress in everyday life.
How do I choose my Flexkyn size?
Please check the size guide available on each product page before ordering. Different designs may have slightly different fits, so we also recommend reading the individual product description and fit notes.
For personal sizing assistance, email info@flexkyn.com with the product name and your usual Australian size.
What should I do if I am between sizes?
Your best size will depend on the design and how you prefer your activewear to fit. Check the measurements and fit notes on the product page. For a firmer, more sculpted feel, choose the closer-fitting measurement. For a more relaxed fit, select the larger size.
Where does Flexkyn deliver?
Flexkyn delivers throughout Australia.
Australian orders are sent with tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
[Add international delivery information here when available.]
How long will my order take to be dispatched?
Orders are generally prepared within [ONE–THREE] business days, excluding weekends, public holidays and major collection launches.
Delivery time begins after your order has been dispatched. Carrier delays may occasionally occur outside Flexkyn’s control.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and delivery link.
Please check your junk or spam folder if the confirmation does not appear in your inbox.
Can I change or cancel my order?
Contact info@flexkyn.com as soon as possible after placing your order.
We will try to assist, but an order cannot be changed or cancelled once it has entered packing or has been dispatched.
Can I return or exchange an item?
Eligible items may be returned or exchanged in accordance with the Flexkyn Returns and Refund Policy.
Items must be unworn, unwashed and unused, with all original tags and hygiene protection attached. Items showing signs of wear, washing, fragrance, makeup, deodorant or damage may not be accepted.
Please contact us before posting any return. Returns sent without prior approval may experience processing delays.
What happens if my item is faulty or incorrect?
Contact info@flexkyn.com with your order number, a description of the issue and clear photographs of the item.
Faulty, damaged or incorrectly supplied products will be handled in accordance with your rights under the Australian Consumer Law.
Can I return an item because I changed my mind?
Change-of-mind returns are managed under the Flexkyn Returns and Refund Policy. Please review the eligibility conditions and return timeframe before sending an item back.
Your automatic rights regarding faulty or incorrectly described goods are separate from any change-of-mind policy.
How should I care for my Flexkyn activewear?
Always follow the care instructions printed on the garment label.
Unless the garment label states otherwise:
- Wash inside out
- Use a cold, gentle machine cycle
- Wash with similar colours
- Use mild detergent
- Do not bleach
- Do not use fabric softener
- Do not tumble dry
- Dry naturally away from direct heat
- Do not iron printed logos or trims
What materials does Flexkyn use?
Flexkyn uses carefully selected performance fabric blends chosen for stretch, support, softness and comfortable movement.
Detailed fabric information and care instructions are provided on the relevant product page and garment label.
Will the colour look exactly the same as it does online?
We photograph our products to represent their colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.
Does Flexkyn restock sold-out products?
Selected designs and sizes may be restocked depending on availability and customer demand.
Join the Flexkyn mailing list and follow our social media accounts for restock announcements and new collection releases.
How do I apply for the Flexkyn Ambassador Program?
Visit the Flexkyn Ambassador Program page and complete the application form.
We welcome women who genuinely connect with the brand and can create clean, high-quality fashion, fitness or lifestyle content. You do not need to be a professional athlete or model.
How can I contact Flexkyn?
Email: info@flexkyn.com
Phone: +61 402 545 592
Customer Care Hours:
Monday–Friday, 9:00 am–5:00 pm AEST