Privacy Policy

Flexkyn respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit our website or make a purchase.

By using the Flexkyn website, you agree to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

Information We Collect

We may collect the following types of personal information when you interact with Flexkyn:

• Contact details – name, email address, phone number, shipping and billing addresses.
• Order information – products purchased, order value, payment method (we do not store full credit card details).
• Account data – username, password (encrypted), order history and preferences.
• Technical data – IP address, browser type, device information, pages visited and time spent on our site (collected via cookies).
• Communication records – emails, messages and other correspondence you send to us.

We only collect information that is reasonably necessary for the purposes outlined in this policy.

How We Use Your Information

Flexkyn uses your personal information for the following purposes:

• To process and fulfil your orders (payment, shipping, returns).
• To communicate with you about your order, account, or customer service enquiries.
• To send you marketing communications (with your consent) about new arrivals, promotions and restocks.
• To improve our website, products and customer experience through analytics.
• To comply with legal obligations and prevent fraud.

Disclosure of Your Information

We will not sell, rent or trade your personal information. We may share your data with trusted third parties who help us run our business, including:

• Payment processors (to securely handle transactions).
• Shipping carriers (to deliver your orders).
• Email marketing platforms (to send newsletters you have opted into).
• IT and analytics providers (to monitor website performance).

These partners are contractually required to protect your information and use it only for the services they provide to Flexkyn.

We may also disclose your information if required by law, court order or to protect the rights, property or safety of Flexkyn, our customers or others.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and personalise content. Cookies are small text files placed on your device by your web browser.

You can manage or disable cookies through your browser settings. However, some features of the Flexkyn website may not function properly if cookies are turned off.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that is likely to result in serious harm.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting or reporting obligations. When no longer needed, your data will be securely deleted or anonymised.

Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or out‑of‑date information.
• Request deletion of your personal information (subject to any legal obligations).
• Withdraw consent for marketing communications at any time (use the unsubscribe link in any email).
• Make a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us at info@flexkyn.com. We will respond to your request within a reasonable timeframe.

Children's Privacy

Flexkyn does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such data, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will indicate the date of the most recent revision at the top of the page.

We encourage you to review this policy periodically.