Australian Consumer Law

Flexkyn is committed to providing high‑quality activewear and a fair shopping experience. Under the Australian Consumer Law (ACL), our products come with guarantees that cannot be excluded. This page explains your consumer rights and how we handle any concerns.

The information below is a summary only. For full details, visit the ACCC website .

Consumer Guarantees

When you buy products from Flexkyn, they are automatically covered by consumer guarantees under the ACL. These guarantees require that goods:

• Are of acceptable quality (safe, durable, free from defects)
• Are fit for any purpose we said they would be fit for, or for any purpose you made known to us
• Match the description, sample or demonstration model
• Match any extra promises we make about quality, performance or features
• Have spare parts and repair facilities available for a reasonable time (unless we tell you otherwise)

These guarantees apply regardless of any voluntary returns or warranty policy we offer.

Major vs Minor Failures

A problem with a product is considered a major failure when:

• The item would not have been bought by a reasonable person who knew about the problem
• The item is significantly different from the description, sample or demonstration shown
• The item is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time
• The item is unsafe

A minor failure is any other problem that can be fixed within a reasonable time.

Remedies for Major Failures

If a product you purchased from Flexkyn has a major failure, you are entitled to choose one of the following remedies:

• A refund
• A replacement of the same or similar product (if available)
• Compensation for any drop in value caused by the problem

You may also be entitled to compensation for reasonably foreseeable loss or damage.

Remedies for Minor Failures

If the problem is minor, Flexkyn will choose between providing a repair, replacement, or refund. We will aim to resolve the issue within a reasonable timeframe.

Making an ACL Claim with Flexkyn

If you believe a product you purchased from us fails to meet one or more consumer guarantees, please contact our Customer Care team as soon as possible:

• Email us at info@flexkyn.com
• Provide your order number, a description of the issue, and clear photographs of the problem

We will assess your claim promptly and work with you to reach a fair outcome, in line with our obligations under the Australian Consumer Law.

If you are not satisfied with the outcome, you may wish to contact your local consumer protection agency or seek independent legal advice.

No Exclusion of Rights

Nothing in our Returns & Refund Policy, Shipping Policy, or any other Flexkyn policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our voluntary policies operate alongside your statutory rights and do not replace them.