Returns & Exchanges
We want you to love your Flexkyn pieces. If something isn’t quite right, we’re here to help. Please read through our returns and exchanges policy below and reach out if you have any questions.
Eligibility
Items must meet the following conditions to be eligible for return or exchange:
- Unworn, unwashed and unused
- All original tags and hygiene protection still attached
- Free from marks, stains, makeup, deodorant, perfume or damage
- Returned within [14] days of delivery (for change‑of‑mind returns)
Items that show signs of wear or do not meet the above criteria may not be accepted and will be returned to you at your cost.
How to Return
Before posting anything back, please contact us at info@flexkyn.com with your order number and the reason for return. We’ll provide you with return instructions and the correct shipping address.
Returns sent without prior approval may experience processing delays. We recommend using a trackable shipping service – Flexkyn is not responsible for items lost or damaged in transit back to us.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please email info@flexkyn.com as soon as possible. Include your order number, a description of the issue, and clear photographs of the item.
We will arrange a replacement, repair, or refund (including return shipping costs) in accordance with your rights under the Australian Consumer Law. Your statutory rights are not affected by our change‑of‑mind policy.
Change‑of‑Mind Returns
Changed your mind? That’s okay. As long as the item meets our eligibility conditions (see above) and is returned within [14] days of delivery, we’ll happily process a refund to your original payment method.
Please note that return shipping costs for change‑of‑mind returns are the responsibility of the customer. We suggest using a trackable service for your peace of mind.
Exchanges
We can process an exchange for a different size or colour of the same style, subject to availability. If you would prefer a completely different product, we recommend placing a new order and returning the original item for a refund.
To request an exchange, email us with your order details and the size/colour you need. We’ll confirm availability and guide you through the next steps.
Refunds & Processing Time
Once your return is received and inspected, we’ll email you to confirm approval or rejection. Approved refunds will be processed to your original payment method within [5–10] business days from the date of approval. Please allow extra time for your bank or card provider to show the funds.
Original shipping charges are non‑refundable unless the return is due to a fault or error on our part.
Need Assistance?
If you have any questions about our returns or exchanges process, our team is ready to help.
Email: info@flexkyn.com
Phone: +61 402 545 592
Customer Care Hours: Monday–Friday, 9:00 am–5:00 pm AEST